Hotel news and insights for current and aspiring leaders.
WEBMar 1, 2023 · Lee Richards appointed new CEO of the International Division at Seibu Prince Hotels & Resorts. Latest hotel insights, hospitality trends and hotel news from around the world by the foremost leaders in the hotel industry.
The power of experience: how guest satisfaction can influence …
WEB6 hours ago · The significance of positive guest experiences in a hotel’s ability to raise its prices is evident through research, which demonstrates that for every one-point increase in a hotel’s online reputation score, bookings can rise by over 14 percent. A study by Cornell University’s Centre for Hospitality Research also found that for every ...
Why sustainability matters to hotel guests, staff and the environment
WEBMar 1, 2024 · Sustainability is a driving force in the hospitality industry, influencing the decisions of both guests and hoteliers. From energy-saving initiatives to digital communication strategies and paperless processes, hotels are implementing various eco-friendly practices to enhance their sustainability profile. Let’s take …
Guests expectations on 2024: A complete guide on how to
WEBDec 1, 2023 · In 2024, the hospitality industry stands at the intersection of innovation and tradition. Guests expect accommodations to be more tech-savy, while still providing comfort and friendly service. In this sense, the winning formula for accommodations in 2024 is using technology to augment, not replace, friendly service.
Elevating hotel management for the future - eHotelier
WEBMar 8, 2024 · As we navigate the future of the hospitality industry, hotel managers stand at the forefront of change, guiding their teams and operations towards new heights of excellence. By focusing on exceeding guests’ service expectations through personalisation, technology, and sustainability; nurturing team members with continuous learning, a culture ...
Going beyond the room to meet new hotel guest expectations
WEBAug 27, 2024 · By leveraging data and AI, teams can quickly predict booking patterns, understand guest preferences for room types, and improve the quality of campaign content to attract more visitors. As we look to the future, the key for hotel marketing leaders and their teams lies in agility and the ability to anticipate and meet travelers’ changing desires.
What’s next for hotel online bookings? - eHotelier
WEBMay 11, 2021 · In Asia, web direct in 2020 accounted for a whopping 36% of all online acquisition (up 7 points from 2019) while in Europe it managed to grow 33%, from 21% all the way to reach 28% total direct bookings. Even though direct bookings are not quite reaching OTA figures yet, the current exponential growth is more than encouraging.
Social media trends redefining hotel engagement - eHotelier
WEBMar 7, 2024 · It’s evident social media for hotels is evolving rapidly. Virtual experiences, interactive content, sustainability stories, and user-generated content are reshaping the way hotels connect with their audiences. By embracing these trends, hotel professionals can not only stay relevant but also create meaningful connections that drive bookings ...
Luxury brands expand into new hospitality sectors beyond
WEBAug 1, 2024 · Growth: Over the last decade, the “branded residences” luxury hospitality sector has seen a +230% growth. Initially a concept adopted by hotels in 2021, this hybrid model is increasingly appealing to luxury brands as a natural business extension. By venturing into residential living, brands present spaces that reflect their signature style ...
Evolving hospitality: meeting guest expectations in a ... - eHotelier
WEBNov 7, 2023 · Evolving hospitality: meeting guest expectations in a transforming world. You could have the best customer service and the cleanest, most comfortable rooms to offer guests. But they expect much more from their experience to deem it the perfect stay. The thing is, guest expectations and needs are always changing and it …