Alcon reflected on its wholesale platform-based approach to clinical transformation during a session at the 2024 Veeva ...

Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

The Gurugram-based startup plans to deploy the fresh proceeds to scale up its technology stack, streamlining sales and for strategic acquisitions Founded in 2022, Centricity offers plug-and-play ...

The round also saw participation from angel investors such as Rajesh Razdan, Devesh Sachdev, Ankush Nijhawan, Purrshottam Bhaggeria, among others Centricity plans to onboard 1000-1500 IFAs in the ...

10 reasons why a happy employee is even more important than a happy customer An employee-centric company culture prioritizes employee engagement. Truly remarkable customer experience comes from ...

‘Patient-centricity’ is a term that has gained currency in the pharma industry in recent years, and most major companies in the sector are now dedicating resources to ensure that they put the ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. It’s not uncommon to hear leaders say, “We must put the customer ...

Nancy Rademaker, who speaks around the world on the impact of digitization on customer behavior, discussed the “X Factor of Customer Centricity” in a keynote Wednesday at the NexGen Cloud ...

Marco Ricci reports on some of the initiatives pharma is taking to improve patient centricity, as highlighted during day one of this year’s eyeforpharma Patient Summit Europe conference.

However, this should not distract from the fact that true value comes from 'user-centricity' rather than pinning our colours to the mast of multi-cloud. How does a user-centric strategy manifest ...