Waukesha and La Crosse have both implemented an AI-powered system trained to better direct non-emergency calls.

WEST CHESTER — After the conclusion of a three-hour Chester County Board of Elections meeting at the Justice Center the night before, it was back to business for the commissioners on Wednesday morning ...

Inside the Anoka County 911 dispatch center in Andover, Minnesota, calls are constantly coming in. "Average for the year here ...

SAVING OUR STREETS, OR AT LEAST KEEPING 911 DISPATCHERS IN OSCEOLA COUNTY CALM WHEN TALKING ABOUT THEIR CRISIS CALLS. YEAH, THESE PICTURES SHOW THE MOMENT ECHO FIRST ARRIVED AT TEN WEEKS OLD TO BE THE ...

CHARLOTTE, N.C. (FOX 46 CHARLOTTE) – 911 centers are receiving thousands of calls each year for non-emergencies and dispatchers say you can easily help put an end to the problem. Within the past five ...

SAN ANTONIO — When emergencies happen, most of us dial 9-1-1 and wait for help. But before police officers, firefighters or paramedics arrive, a calm voice on the other end of the line is already at ...