Jonesboro’s E-911 Dispatch Center is preparing for a major technology upgrade designed to improve response times and ...

According to communications director Chad Deese, one of the new systems is called ASAP-to-PSAP (Public Safety Answering Points) and directly connects the 911 dispatcher’s office to several alarm ...

First responders around the state have a new advantage when responding to emergencies, thanks to upgrades happening to ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the ...

DERRY TOWNSHIP, Pa. — It’s a call 911 dispatchers answer every day, but this morning, it was Westmoreland County Dispatcher Robert Frayvolt making that call for an emergency at his own home after his ...

(WBNG) -- This week, the nation is celebrating Public Safety Telecommunicators Week. According to 911 Operations and Training Quality Insurance Manager Samantha Roszel, multiple skills are required to ...

On the second day of Border Patrol Cmdr. Gregory Bovino’s brief, chaotic return to Chicago earlier this month, a U.S. Customs ...

This was Rhonda Deaton's first time handling a call of such urgency. A hero 911 dispatcher in Middletown, Ohio, helped save an 11-month-old baby when the mother called 911, sounding distraught and ...

A 911 dispatcher whips out his calculator to help division-challenged boy. A 10-year-old Colorado boy called 911 for help with his math, and it paid off. Fort Collins police have just released audio ...

A 911 caller in Chatham County, Georgia had a very hard time getting through to dispatchers when he thought someone was breaking into his home. When he finally did get through, he said the dispatcher ...

Therapy dogs provide comfort to Phoenix 911 dispatchers during stressful shifts, offering solace despite their high-pressure, ...