Dealing with dumb customers can get tricky especially when they’re also angry and unwilling to follow directions! This manager had to deal with the most annoying customer at his workplace ...

Sports-crazy fans who subscribe to YouTube TV said they will plug the plug on the service if they don’t get to see their ...

got a very large reader response about how to respond to angry customers. Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to ...

An Arby’s employee shares her side of the story after video shows a man jumping over the counter to confront her about a food ...

A strong end to 2024 has eased AMC Entertainment Holdings Inc.’s (AMC), the largest movie theater chain in the world, financial struggles, ...

Verizon (VZ) , the leading mobile provider in the U.S., recently had its feet held to the fire over a fee it charges its mobile customers; and the controversy just took an unexpected turn.

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

Scores of customers in Germany upset over their sky-high energy bills are regularly phoning up suppliers to complain about the surging prices, Reuters reported. Energy companies, including E.ON ...