A “one size fits all” approach to CRM rarely brings substantial business value. Before proceeding with a CRM system, a company must carefully define its CRM strategy and evaluate the technology.

Microsoft confirmed on Thursday that it is bringing forward the launch date of its much-anticipated CRM 3.0 package, but won't talk about pricing until next month. "We finished our release of ...

Welcome to the “verticalization” of customer relationship management. Some CRM vendors offer as many as 20 different versions of their products, each geared to a different industry. Plus there are ...

Microsoft will release a new version of its CRM software around year-end. With the new version will come a special edition for small businesses, a subscription-based license for hosting services, and ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

Thank Sage Group, the parent to the Best Software, for providing us with a gauge for the way CRM sales have been going. Sure, a lot of companies have reported strong sales of CRM. Microsoft says that ...

Though PeopleSoft CRM does offer out-of-the box integration with PeopleSoft's back-office systems, its offerings are a bit more modular than are the CRM packages from SAP and Oracle, which has given ...

Implementing a CRM solution in a retail environment is a complicated undertaking. Incorporating the requirements of stores (and other channels, such as Internet and catalog), distribution facilities ...

For marketers the quest for the perfect CRM software is akin to the search for the Holy Grail, where that ever-elusive CRM package will offer the marketing crusader the ultimate reward: eternal shelf ...