As the real-life impact of the CrowdStrike and Microsoft outage continues to unfold, one thing is clear: building crisis communication strategies is an essential part of leadership. It’s a step that ...

Communicating with all those employees sitting in front of computers is easy. But if your workforce includes employees in manufacturing, retail, hospitality or healthcare, you may have to work a ...

Want to be a more inclusive leader? You need to communicate in an inclusive way. Inclusive communication indicates that you value and respect every person’s background, viewpoints, beliefs and ...

ACRL announces the publication of Inclusive Leadership in Academic Libraries, edited by Annie Bélanger, Jennifer A. DeVito, ...

If your organization is like most, chances are that fewer and fewer of your team members are actually at headquarters. Even if employees are technically situated there, some are working from home.

The best communicators draw on what is needed in a given moment, for a given audience. This often is a mix of objectivity, facts, emotion, and connection. Some researchers have categorized and studied ...

We live in an age of great sensitivity to language–some might even say hyper-sensitivity. While being too “politically correct” might cause some people to roll their eyes, you ignore individual ...