Despite advances in AI and automation, contact center agents remain frustrated by high volumes of manual, repetitive tasks and poor work-life balance. Nearly one-third of agents (31%) surveyed say ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address customer needs. There’s more demand on the contact center workforce now than ...

Most customer service representatives are on the lookout for positions offering hours that fit their needs, Verint found.

May 8, 2025 -- At HubSpot, our vision is simple: help businesses scale with AI. To do this, we’ve embedded AI directly into our platform—it’s available right where our customers work, not as a ...

A couple of weeks ago Salesforce launched Agentforce 3 to provide fast time to value and help to answer ROI questions about agentic AI. As the software evolves at pace, Salesforce itself is jumping ...

DriveCentric, the dealer industry's leading Customer Engagement Platform, today announced the expansion of its agentic AI capabilities with a new suite of agents designed to augment and scale ...

Customer relationship management vendor HubSpot Inc. today introduced a set of product updates aimed at helping sales and ...

If your business depends heavily on manipulating the customer inside your own interface, agentic AI is a problem.