Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 18, 2021, 06:03pm EDT Oct 01, 2021, 12:30pm EDT This ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

Women are the fastest growing segment of car buyers at car dealerships, spending billions of dollars annually on new and used cars, as well as car service and maintenance. They’re more confident, ...

If I were to make the mistake of asking whether you look forward to having your car serviced at an auto dealership, I expect you’d look at me as if I’d just grown horns. This isn’t necessarily your ...

I recently was in Orlando for a gathering of fixed ops folks from around the country. The discussions ranged from staffing woes to parts shortages to mobile service possibilities. The fixed ops ...

We have all heard about situations when road trip travelers who experience engine failures would have gotten stuck after calling the for help line; they would go on and on waiting in a long queue or ...