The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, launched today the Unbabel Portal, an interface on top ...

It sounds too good to be true: multilingual customer service teams distributed across the globe, helping clients in their native tongues and remaining responsive to the nuances of the cultures they're ...

I love airlines. I even like airline food. And I sincerely appreciate airline customer service, whether it's delivered via contact centers, via digital channels like @deltaassist, via airlines’ ...

(MoneyWatch) It's that time of year, and the abuse has begun. Companies abusing customers, customers abusing companies, customers abusing other customers, dogs and cats living together, mass hysteria.

In just one year, researchers from the University of Copenhagen's Department of Computer Science have developed an advanced customer service and support system built on artificial intelligence and ...

Voice AI has emerged as one of the most dynamic areas in artificial intelligence, bridging human-machine interaction across ...

One of the most unfortunate reasons customers may be leaving your business ("churn") is that you've developed lapses in your ...

Unbabel, providers of a translation platform for multilingual customer service, has launched the Unbabel Portal, an interface on top of the Unbabel Platform for visualization and increased control ...