In the ever-evolving financial services landscape, the burden of disconnected people, processes, and technologies hinders the ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Still, Lyft says its Claude-powered assistant is working, and that it has reduced the average customer service resolution time by 87% and resolves thousands of customer requests every day.

into its customer-facing AI assistant and reduced the average customer service resolution time by 87%, Lyft said. Lyft’s use of Claude delivers “tangible benefits to their community today ...

The report indicates that AI-driven customer service solutions are proving effective in reducing issue resolution time, ...

The company said it has been using Anthropic's Claude AI model, through Amazon's Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87 per cent ...