I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

It will utilise Salesforce’s Agentforce, an artificial intelligence (AI) system that deploys autonomous agents to perform ...

Singapore Airlines and American cloud-based software company Salesforce have embarked on a strategic partnership aimed at ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...