Industry leader Stacie Vongvanith will be Kinetic’s first CCO. Drawing on her years of telecom, cable and fiber internet experience, Vongvanith will enhance Kinetic's customer experience, identify ...

Gain an autonomous research partner that reveals insights, launches studies, and formulates winning strategies - shortening ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

RESTON, Va.--(BUSINESS WIRE)--Today, Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics ...

Behavior-tracking software firm Amplitude Inc. revealed today that it has acquired Kraftful Inc., a “Voice of Customer” startup, for an undisclosed price. Founded in 2019, Kraftful offers a product ...

If you’re spending half your day or more in meetings, when do you have time to engage with customers? To get into the field and observe how they use your products? To really listen to them and ...

Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...

In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...

Access of our Voice of the Customer Marketing Resources here. Select any of the popular topics below to narrow your search. Get unlimited access to all of our exclusive marketing resources. Go PRO ...