Proposals designed to compensate millions of consumers over miss-sold car loans could be changed by regulators after pushback from lenders. The Financial Conduct Authority could 'adjust and refine' ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...