Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. In response to mounting scrutiny over medical claim denials and ...

Most healthcare organizations already have access to much of the data they need, but the challenge is operationalizing it ...

AI reshaping patient experience improves early diagnosis and real-time insights at NewYork-Presbyterian, enhancing care and patient understanding.

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

Revenue cycle leaders say helping patients navigate the billing process is essential in creating a positive patient financial experience. How patients are billed plays a large role in the overall ...

For years, there has been discussion around consumerism and the need to improve the patient financial experience, with a focus on providing consumers with the same financial options they’ve come to ...

Value-based care leads to a better patient experience—and a better experience for physicians, too, a new study from Humana shows. The insurer released its 10th annual look at the performance of its ...

If you’ve had a video check-in with your doctor recently, you’ve been a part of the most significant change to the patient experience in the last five years. Rare to non-existent prior to the pandemic ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

The Patient Experience department at Fred Hutch Cancer Center is here to help make sure you receive supportive, patient-centered care every step of the way. This applies to both the medical and ...