Tom Simon's strategy gets at the reality of hotel operations: Front desk staff wield considerable discretionary power over room assignments, but are rarely given the appreciation they deserve. Former ...
HOLYOKE — Holyoke Community College is running a free, five-week hotel training program starting Wednesday for people interested in jumpstarting a career in the hospitality industry. The hands-on, ...
The real deal from insiders on how to score upgrades, lower rates, and more. Oct. 4, 2012— -- "Good Morning America" teamed up with Reader's Digest on a special series, "13 Things Experts Won't ...
Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...
It’s safe to say that no one’s a bigger expert on hotels than the people who work there. From housekeepers and front desk clerks to the people who own hotel properties, they’re the first to say there ...