Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Consumer feedback has a significant hand in shaping the public ...

Have you ever come across something years old that is so dead on about a topic important to you that you can’t believe you didn’t know it existed? I felt that way when I stumbled across an excellent ...

How long does it take for Google to recognize site quality? Google’s Search Advocate John Mueller answered a question on this topic. And, while doing so, Mueller provided an interesting answer about ...

In a technology-driven world, it’s common to hear the term user experience, or UX. It is most often associated with products and platforms with a focus on ensuring end users have a positive and ...

https://siris-libraries.si.edu/ipac20/ipac.jsp?&profile=liball&source=~!silibraries&uri=full=3100001~!928860~!0#focus ...