Margot is an award-winning journalist and author covering the health and business beats for 30 years. She is the CEO of The Word Factory, a brand journalism studio based in Carrboro, NC, whose clients ...

During the past couple of tax seasons, it was notoriously hard to reach an actual human at the Internal Revenue Service. Nearly everyone who tried to reach the agency over the phone ran into some sort ...

Get the latest federal technology news delivered to your inbox. Local offices for an IRS program that provides free assistance to taxpayers who are experiencing a financial hardship rarely pick up ...