It’s widely understood that organizational culture is an integral part of a successful business strategy. Yet, many senior leaders admit that their culture is not aligned with their vision or business ...

For years, Southwest Airlines’ "Employees First" approach to culture was considered the driver behind Southwest’s success in terms of lowest number of customer complaints, employee retention and years ...

As so many of my fellow nonprofit leaders know, people are essential to the work we do. Those of us who choose careers in the social sector are driven by our passion and commitment to advance positive ...

People come together and join forces for a reason. To achieve the purpose effectively and efficiently, they create an organization. The sum total of those individuals' shared beliefs, norms, attitudes ...

When different organizational cultures—the proverbial “how we do things”—come together, tensions frequently arise. Working effectively with and across cultures is even more challenging when ...

This cookie exercise, first shown to me by leadership consultant Margaret Wheatley at a workshop, is an excellent (and delectable) demonstration of the emergent properties of a system: The whole has ...

Organizational culture is often described as “the way we do things around here.” But, in reality, culture is more than just behaviors. It’s the deeply embedded beliefs, values, and assumptions that ...

Frequently we frame cultural change in organizations as a necessary return to normalcy, discipline, and structure. A call to arms of what “right” looks like; it frequently pits new ways of thinking ...

Organizational culture affects how employees experience an organization, and consists of the values, behaviors, expectations, and communication style that go along with it. Understanding your own ...

This story may or may not be true, but Gail Berger, Clinical Professor of Management and Organizations at the Kellogg School of Management at Northwestern University, finds it useful to explain how ...

Theory on organizational culture posits that there are three layers of culture, each with their own distinctive definitions and meanings. Starting from the outside and moving inward, we first have the ...