Of the many things that can help drive sales for your business, perhaps few could be more important than customer service. While your core products or services may get most of your attention during ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

In our industry, where technical precision and project deadlines are paramount, the quality of customer service can make or break a partnership. This year, integrators and dealers have spoken, and ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

When county officials closed off North Carolina’s Outer Banks to visitors and nonresident property owners in March 2020, Clark Twiddy, president of the local vacation rental management company Twiddy ...

Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. Just because something has always been done a certain way doesn’t mean ...

Olivier Pailhes is the CEO and co-founder of Aircall, a cloud-based call center platform, used by businesses and call centers globally. The turbulence of the waves of the pandemic, punctuated by brief ...

Liveops Recognized with Stevie Awards for Customer Service Training Scottsdale, United States - January 31, 2026 / ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...