PC component manufacturer, EVGA, are slightly changing up their RMA process - one which is often held up as a shining example of how to deal with customer returns. The days of account-free returns are ...

Asus has pledged to improve its warranty RMA process after being taken to task for what could only be described as extortion. A series of reports, including an investigation by Gamers Nexus, showed ...

Tension has been high between Asus and its customers in recent months following a wave of complaints over its RMA (return merchandise authorization) process which has left many unhappy. Now, Gamers ...

A hot potato: Asus has not had a good week, to say the least. The Taiwanese gaming giant experienced a PR black eye after its RMA process was highlighted by YouTube channel Gamers Nexus, leading to ...

EVGA has just changed its RMA procedure, where the old "Guest RMA" option to return a graphics card is over and done with, and now the company requires that you register products before you send them ...

Intel is attempting to mitigate an ongoing issue with faulty Raptor Lake CPUs by replacing affected chips or offering refunds. Though initial reports of Intel's RMA process painted a picture of ...

ASUS recently addressed concerns about its RMA (Return Merchandise Authorization) process in North America. A video by Gamers Nexus highlighted issues with the company’s repair policies, where ...

Gigabyte is coming under scrutiny for what has apparently morphed into a confusing RMA policy, as part of an unsolicited offer to replace certain PSU models that failed under stress testing by ...