You've heard the application service provider (ASP) hype, and you're finally getting around to considering using one of those outsourcing services. But you're well aware of the risks; you'll be ...

SLAs — or “service level agreements” — are agreements between a service provider and a customer that provide objective standards of performance for the specific services. SLAs are widely used in ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...