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'Shocking': Social Security callers wait hours before being 'disconnected with no warning'

Wait times for people calling the Social Security Administration (SSA) have reportedly skyrocketed in the first few months of President Donald Trump's second term. That's according to a Thursday ...
USA Today

How long will you wait for Social Security help? Why it's anybody's guess.

Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...
NPR

Efforts to shrink Social Security's phone wait times are putting a strain elsewhere

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone ...

Social Security Update: Trump Admin Responds to Warning About Changes

Since Trump took office, the SSA has touted its improved wait times for beneficiaries, following several technology updates.

A Diminished Social Security Work Force, and Its Customers, Feel the Strain

After this year’s staffing cuts, some people wait for hours, others sail through. But overburdened field office workers carry ...