I write features on all tech topics, plus I handle several special projects, including the Readers' Choice and Business Choice surveys and yearly coverage of the Best ISPs and Best Gaming ISPs, Best ...

AppDirect, a cloud-based marketplace featuring hundreds of software-as-a-service (SaaS) apps, has acquired Radialpoint, a cloud and technical support service provider for small businesses. Founded out ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today introduced Sprinklr Modern Care Lite, an ...

Dallas-based customer-support software company TeamSupport LLC has acquired SnapEngage LLC, a chat software developer. The companies will operate under the TeamSupport banner and SnapEngage will ...

Learn how a tiered IT support system can help your business provide a better customer experience. One of the keys to customer satisfaction and retention in enterprises is the level of technical ...