The "Wow" factor is a commonly used slang term in business that most often depicts what a company does to go above and beyond customer expectations in delivering a great product and service experience ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. What comes to mind when you read the words “Wow Factor ...

Before you dive in, ask yourself this: What are you doing to make your customers say WOW? If you find it difficult to answer this question, your business might be missing out on the opportunity to ...

We know it when we see it and feel it. Rarely do we know how to create it. With reinvention in the air and so many people seeking change, Frances Cole Jones is expanding upon the theme she created ...

Objectives and key results (OKRs) have been a well-known method of tracking progress for a long time, starting with Intel in the late 1960s and gaining popularity with the rise of Google. While OKRs ...

Richard and Joyce Ten Haken '70 recently gave a million-dollar gift toward the construction of a new signature building for the School of Business and Economics. "A building with wow factor that could ...