To continue reading this content, please enable JavaScript in your browser settings and refresh this page. What comes to mind when you read the words “Wow Factor ...

We know it when we see it and feel it. Rarely do we know how to create it. With reinvention in the air and so many people seeking change, Frances Cole Jones is expanding upon the theme she created ...

Objectives and key results (OKRs) have been a well-known method of tracking progress for a long time, starting with Intel in the late 1960s and gaining popularity with the rise of Google. While OKRs ...

Before you dive in, ask yourself this: What are you doing to make your customers say WOW? If you find it difficult to answer this question, your business might be missing out on the opportunity to ...