Though AWS entered the market late, it has promised to be different and use artificial intelligence to take contact centers in an entirely different direction.

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

This is a juicy competitive move for both companies after AWS faced an onslaught of criticism over its progress with AI.

“The AWS Generative AI Innovation Center helps us meet customers early and guide them with clarity and speed from idea to impact. That’s where real transformation happens.” ...

AWS Adam Selipsky explains why Amazon is investing $11 billion in new data centers in Indiana to expand cloud services and AI infrastructure to customers.

Through the partnership, AWS will expand its supplier relationship with Marvell for AI and data center connectivity products, while Marvell will leverage electronic design automation (EDA) in the ...

Amazon Web Services (AWS) is hiring a principal nuclear engineer to join its data center engineering power generation solutions team. The previously unreported job listing mentions working with ...