Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is done responsibly.

Common use cases include call center automation, testing Interactive Voice Response (IVR) and Voice Mail (VM) systems, transforming text to be consumed as audio, lifelike interactions across ...

Wishpond files three new patent applications for conversational AI workflow building, adaptive voicemail/IVR detection, and ...

Automation testing confirms the quality, reliability and performance during software development. Discover the best testing tools now.

New Dialog Simulator for testing chatbots speeds development time for virtual assistants Secure IVR for handling sensitive data (credit card data, PCI II Compliance) during live agent interactions ...