So a couple of months ago, when my wife forwarded me a link to a list of IVR (interactive voice response) cheats — that is, ways to short-circuit voice menus and get directly to human agents ...

Our age-adjusted evaluation found that IVR calls had little impact on antidepressant medication adherence rates and that rates generally increased markedly with increasing age.

Whether with your insurance or cable company, you've probably had a call with an interactive voice response system. Here's how to not lose your cool.

An interactive voice response (IVR) system runsaudio scripts on a computer connected to a telephone.Because a script can be programmed tooutput diverse verbal instructions and accept input fromany ...

Clearly, the technology behind voice recognition systems has advanced and will continue to do so, improving interactive voice response experiences.

Few technologies are more despised than interactive voice response (IVR). It doesn’t help that big companies have largely replaced the dreaded ‘press one for sales’ with voice recognition ...

Even though combating an interactive voice response system is exhausting, conquering it may ultimately better you because you're completing your task at hand and also providing evidence to ...

McDonald's is partnering with IBM Watson to use interactive voice response (IVR) to expedite service lines and to track customers' sales behaviors in its drive-thrus.

Interactive Voice Response (IVR) systems are invaluable, creating efficiency and convenience for both businesses and their customers. IVR answers common questions, directs calls to the right ...

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows ...

Purpose To assess the equivalence of patient-reported outcome (PRO) survey responses across Web, interactive voice response system (IVRS), and paper modes of administration. Methods Postoperative ...