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Service technicians are the heart of the service economy. They are constantly on the frontlines solving problems, devising solutions, and supporting customer outcomes. They have been called ...

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

In the home service business, your company’s closest customer connection is through the technician. They meet the customer face-to-face, listen to their needs and challenges, and work to leave them ...

Before entering the field services industry, I studied and worked in technology, finance, and law, and met many talented professionals. However, I can confidently say that the HVACR service ...

Many folks say that service technicians are our best sales people because customers trust them. Or, rather, techs would be the best sales people if they were willing to sell, which they mostly are not ...

AKRON — The average annual hourly wage of automotive service technicians has increased more than $1 to $24.97, according to the latest statistics from the Bureau of Labor Statistics (BLS). That figure ...

Editor’s Note: This article is the first of a two-part series. A discussion on the subject of communication skills for technical professionals is usually characterized by this direct statement: “You ...

Your technicians are some of your most customer-facing employees. Tasked with interpreting and completing work orders, answering customer complaints, and executing ...

The pandemic has raised the profile of many groups of workers who previously didn't get much attention, but whose work is critical to the smooth running of society, from keeping supermarket shelves ...

There’s a renaissance happening in the home services area, and it is focused on the person doing the work. Long thought of as “just a laborer,” this person is the epicenter of the ideological shift of ...