How can a company use Web-based customer service to get and keep customers? Today, KANA Software is releasing its next-generation Web Customer Service (WCS) solution, with features intended to ...

LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through ...

SUNNYVALE, CA-- - KANA Software, Inc. , a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, including half of the ...

The new technology, which apparently doesn't yet have a name attached to it, helps an organization determine when to offer help and whether or not there is an agent available. If a web visitor spends ...

Ionos is one of the most affordable web-hosting companies, but how much bang does it provide for your buck? Find out in this in-depth, hands-on Ionos review.

BOZEMAN, MONT. — Right Now Technologies last week gave its Web customer service application new modules to handle servicewarranty contracts, as well as support for online chat and phone callback ...

BOZEMAN, Mont. - RightNow Technologies, a leading provider of Internet customer service solutions, today announced that Virgin Travel, an independent online travel agency to be launched in Q4 ...

The luxury retailer is building off of NLX and Amazon Web Services technology to aggregate data for customer service agents ...