We are a small business, VAR. Looking for a recommendation for a Web based and hosted trouble ticket and knowledge base software. We have about 4-5 tech's. Would like a web based customer portable ...

I'll suggest you look at Request Tracker -web or email-based ticket queues. It's complex enough to set up, that you'll definitely get a sense of accomplishment.

FORT JACKSON, SC -- Fort Jackson's Network Enterprise Center recently received training to institute a new web-based program aimed at providing better customer service. The new trouble-ticket ...

The system's open APIs facilitate seamless integration with other systems in a service provider's network environment, allowing for the creation of trouble tickets from within Netrac and third ...

For the first time, Soldiers can resolve field support issues with their weapon systems by creating a single automated trouble ticket. The new capability integrates three existing trouble ...