Brings Thrive Global into the agent flow of work in Webex Contact Center, reducing agent attrition & enabling greater productivity with Thrive Reset New AI-powered innovations in Webex Contact ...

Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI ...

Built from the ground up, Webex Contact Center is a cloud-based contact center solution that can be used across multiple channels, supercharged by Webex’s AI Assistant.

To combat this, Webex Contact Center will now contain AI-powered capabilities that aim to improve agent well-being and productivity, while simultaneously improving customer experiences.

Virtually every contact center software provider offers some kind of AI-powered chatbots for handling basic customer queries, before handing off the more difficult ones to human agents.

Webex is expanding its partnership with Thrive Global, the behavior-change technology company founded by Arianna Huffington, to bring Thrive Reset into the agent flow of work, reducing agent attrition ...

About Webex by Cisco Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and ...

To combat this, Webex by Cisco, a leading provider of collaboration and contact center technologies powering hybrid work and customer experience, today announced new AI-powered capabilities in ...