Customers typically seek support when frustrated, angry or confused—emotions ... AI to streamline customer support but retrained call center agents as design consultants. The strategy helped ...

Testimony entered the third day in Grand Forks on Thursday in the trial of Nichole Rice for the 2007 murder of Anita Knutson.

U.S. border agents handcuffed Tyler ... to the Otay Mesa Detention Center in San Diego. There, he said, he shared a cell with eight others. “You are angry, you are sad, you don’t know when ...

Nebraska Representative Mike Flood was excoriated by the crowd at his own town hall on Tuesday for basically every position he took. When he told his constituents he supported Elon Musk, he was ...

But then I woke up and everybody from ESPN, my agent and everybody else were telling ... And I can’t sit here and be angry or feel slighted by LeBron James in any way in that regard.

U.S. border agents handcuffed Tyler ... to the Otay Mesa Detention Center in San Diego. There, he said, he shared a cell with eight others. “You are angry, you are sad, you don’t know when ...

U.S. border agents handcuffed Tyler ... two days before being transferred to the Otay Mesa Detention Center in San Diego. There, he said, he shared a cell with eight others. “You are angry, you are ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction ...

Contact center agents ... interactions. Call centers today are experiencing record-high turnover, with the average annual rate reaching about 38%. The constant churn of agents not only increases ...

Fans blamed the decision on poor scheduling and confusing it with the similar series The Night Agent. The show's creator hinted at a possible film to conclude the story. Netflix subscribers were ...