Research defines "inappropriate, intense, or poorly controlled anger" as "1) anger that was triggered by small things or that was difficult to control; 2) frequent temper outbursts or anger that lead ...

On Valentine's Day at around 6:50 p.m., Glens Falls Police responded to a reported fight/assault incident at Pizza Jerks on ...

Dealing with dumb customers can get tricky especially when they’re also angry and unwilling to follow directions! This manager had to deal with the most annoying customer at his workplace ...

got a very large reader response about how to respond to angry customers. Profit and prosper with the best of expert advice on investing, taxes, retirement, personal finance and more - straight to ...

An Arby’s employee shares her side of the story after video shows a man jumping over the counter to confront her about a food order.

Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

Verizon (VZ) , the leading mobile provider in the U.S., recently had its feet held to the fire over a fee it charges its mobile customers; and the controversy just took an unexpected turn.

Scores of customers in Germany upset over their sky-high energy bills are regularly phoning up suppliers to complain about the surging prices, Reuters reported. Energy companies, including E.ON ...