Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

The government is putting in place an ecosystem to eventually resolve consumer complaints at the pre-litigation stage itself, ...

NCH system uses AI tools to resolve consumer complaints quickly, aiming to resolve most issues within seven days.

The government is developing a system to address consumer complaints pre-litigation, featuring a hassle-free, rapid platform via the National Consumer Helpline (NCH). Enhanced with AI, NCH has ...

London-based Deliveroo will cease operating in Hong Kong on April 7, with the loss-making platform selling certain assets to ...

The technological transformation of NCH with artificial intelligence (AI) tools has led to a significant increase in its call ...

An embattled South Australian plumbing and airconditioning company has sparked the highest number of customer complaints to ...

New research has revealed that a revamp of a federal website for filing consumer complaints has led to a significant increase ...

Attorney General Tim Griffin announced Monday afternoon that he had directed his office’s Public Protection Division to open ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

Losing weight might be challenging, but the advantages for your health and happiness make it worthwhile. It is about much ...

Attorney General Russell Coleman and Kentucky Public Service Commission (PSC) Chair Angie Hatton filed a complaint Wednesday against American Electric Power and Kentucky Power, AEP’s subsidiary, for ...