In today’s competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

Consumers will simply need to upload relevant documents about their purchases or disputes, and quickly receive a resolution ...

The Nigerian Electricity Regulatory Commission (NERC) says electricity distribution companies (DisCos) across the country ...

The Nigerian Electricity Regulatory Commission (NERC) on Wednesday said that it received 4,180 complaints in the fourth quarter of 2024 ...

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

NERC has reported that electricity distribution companies (DisCos) across the country received 275,681 customer complaints in ...

Prasarana Malaysia Berhad said a structured training programme for around 4,000 of its frontliners has led to a 50 per cent ...

Germany has dozens of dialects, formal and informal speech variations and industry-specific terminology that AI models must ...

Just over half (3,404) of the 6,185 complaints made to the Financial Services and Pensions Ombudsman last year were about ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

The Financial Services and Pensions Ombudsman (FSPO) saw a significant increase in complaints related to insurance and fraud ...

Dubai residents will soon be able to file complaints against retailers through WhatsApp, simplifying the dispute process. The ...