In today’s competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

Consumers will simply need to upload relevant documents about their purchases or disputes, and quickly receive a resolution ...

The Nigerian Electricity Regulatory Commission (NERC) says electricity distribution companies (DisCos) across the country ...

The Nigerian Electricity Regulatory Commission (NERC) on Wednesday said that it received 4,180 complaints in the fourth quarter of 2024 ...

More than half of Ghanaian consumers lack awareness of their rights, leaving them vulnerable to poor service, excessive ...

To mark World Consumer Rights Day, which falls on March 15 every year, the Communications Regulatory Authority (CRA) ...

RBI Governor Sanjay Malhotra expressed concerns over the rise in customer complaints and urged bank and NBFC management to ...

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

Even as AI plays a pivotal role, Malhotra emphasised that customer service is ultimately a human-driven function. He urged financial institutions to invest in training staff on the behavioural aspects ...

NERC has reported that electricity distribution companies (DisCos) across the country received 275,681 customer complaints in ...

The government is enhancing the National Consumer Helpline to resolve consumer complaints pre-litigation. With AI tools, the ...

Winner of the ETCIO Awards 2025 for Excellence in Technology Implementation - Customer Experience Transformation, Veolia ...