A random selection of 60 consumers per day will be contacted to gather feedback on four key service parameters: TGNPDCL ...

NERC has reported that electricity distribution companies (DisCos) across the country received 275,681 customer complaints in ...

A U.S. federal judge ruled Friday that the Trump administration must halt efforts to dismantle the Consumer Financial ...

A West Tisbury resident has filed a complaint against an Island fuel provider with the state attorney general’s office, claiming that his and other Islanders’ fuel tanks weren’t adequately filled over ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

The book identifies key pain points consumers face when shopping for outdoor recreation products based on industry research ...

In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly treated ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

TPG shares the tale of a cruiser who got banned from Royal Caribbean for excessive complaining, as well as tips for better ...

Joanie Bulls In Sight and her fiance, Thomas Lorentz, were traveling south on Sixth Street West near Howard Street when they ...