The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a ...

Check your receipts. Nearly half of all inspections found stores overcharging Arizona customers, and the state only has 13 ...

Check your receipts. Nearly half of all inspections found stores overcharging Arizona customers, and the state only has 13 ...

Complaining comes from discomfort, but it can also be a valuable tool for growth, both individually and organizationally.

The proposed rule would implement the FCRA's definitions of "consumer report" and "consumer reporting agency." It would also implement some of the FCRA's provisions governing when consumer reporting ...

Complaints provide insights to improve product quality, ensure compliance, and drive growth. Cardinal Health is transforming ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Tysons-based Capital One Financial tops J.D. Power’s annual list of top banks in the mid-Atlantic for customer satisfaction for the second year in a row.

Figures recently released by the Australian Financial Complaints Authority (AFCA) show that for the last six months of 2024, ...

In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...