New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Kind and Blackbird aim to support restaurants by offering customer rewards to diners. Their strategies are working.

The festive season delivered record-breaking sales. But, 70% of brands lose customers once the celebrations end. As most pack ...

In today’s hyper-competitive retail landscape, acquiring a new customer costs five times more than retaining an existing one (Gallo, 2014), yet many retailers still prioritize acquisition over ...

Taco Bell’s education benefits through the “Tacos & Tuition” program will now be available to employees at participating ...

Brands are getting increasingly creative with ways to win – and keep – customer loyalty. With more competition than ever and ...

What separates high performers is not access to enterprise-grade platforms, but the ability to apply focused tech investments ...

CHWY's active customer base hit 20.9M in Q2 as Autoship and Chewy+ fuel stronger spending, loyalty and sales momentum.

AAM Group introduces Diesel Pro Network to support diesel shops with sales, marketing and distributor alignment.

In the past week, United Airlines Holdings reported its third quarter 2025 results, highlighted by record revenue of US$15.23 billion and the launch of a joint loyalty program with JetBlue. The ...