New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Kind and Blackbird aim to support restaurants by offering customer rewards to diners. Their strategies are working.

The festive season delivered record-breaking sales. But, 70% of brands lose customers once the celebrations end. As most pack ...

Retention programs often assume persistence can overcome customer doubt. But that only works when you have fixed the ...

In today’s hyper-competitive retail landscape, acquiring a new customer costs five times more than retaining an existing one (Gallo, 2014), yet many retailers still prioritize acquisition over ...

Taco Bell’s education benefits through the “Tacos & Tuition” program will now be available to employees at participating ...

Brands are getting increasingly creative with ways to win – and keep – customer loyalty. With more competition than ever and ...

CHWY's active customer base hit 20.9M in Q2 as Autoship and Chewy+ fuel stronger spending, loyalty and sales momentum.

The new TrueBlue Mosaic features—including Family Tiles and expanded bonus points—will go into effect February 1, 2026.

Airline company United Airlines Holdings (NASDAQ:UAL) met Wall Street’s revenue expectations in Q3 CY2025, with sales up 2.6% year on year to $15.23 billion. Its non-GAAP profit of $2.78 per share was ...

Sysco Corporation (($SYY)) has held its Q1 earnings call. Read on for the main highlights of the call. Sysco Corporation’s recent earnings call ...