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The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

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AES Indiana will begin disconnecting customers who are behind on payments due to issues with a new billing system. Assistance ...

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MUMBAI: Stating that customer complaints reaching the RBI Ombudsman have soared by 50% annually in the past two years to sniff at a 1-million-mark, Reserve Bank ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

Cutbacks will likely "delay payments, cause more errors and could even crash the whole system within months," a claims ...

T-Mobile customers received messages saying their free lines were removed after applying the new promo, but thankfully, that's not the case.

Bite is proud to have been named to Fast Company’s prestigious list of the World’s Most Innovative Companies of 2025. This year’s list shines a spotlight on businesses that are shaping industry and ...

AI can help categorize incoming complaints by urgency, complexity, or subject area, ensuring minimal delay in reaching the ...

North Carolina Senate Bill 166 (Session Law 2024-49), the majority of which became effective on September 11, 2024, amended ...