I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

To address these challenges, GPTBots implemented a customized AI-powered solution designed to complement and enhance the ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

Paramount Industrial Tools & Fasteners Ltd, engineering, manufacturing, and trade merchants serving Stafford, Stoke-on-Trent, ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Salesforce and Singapore Airlines (SIA) announced that SIA is adding Agentforce, Einstein in Service Cloud, and Data Cloud t ...

Current and former employees, both Republican and Democratic, are raising alarms about the damage cost-cutting efforts could ...

AES Indiana will begin disconnecting customers who are behind on payments due to issues with a new billing system. Assistance ...

Singapore Airlines partners with Salesforce to incorporate Agentforce, Einstein in Service Cloud, and Data Cloud into its ...

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...