I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

To address these challenges, GPTBots implemented a customized AI-powered solution designed to complement and enhance the ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

Paramount Industrial Tools & Fasteners Ltd, engineering, manufacturing, and trade merchants serving Stafford, Stoke-on-Trent, ...

Singapore Airlines and American cloud-based software company Salesforce have embarked on a strategic partnership aimed at ...

It will utilise Salesforce’s Agentforce, an artificial intelligence (AI) system that deploys autonomous agents to perform ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Salesforce and Singapore Airlines (SIA) announced that SIA is adding Agentforce, Einstein in Service Cloud, and Data Cloud t ...

They’re your customer, right? Your company just completed a service call, and your new customer is happy. They are yours for ...