The FSCA’s Conduct Standard for Banks requires banks to treat their customers fairly and that includes communicating with ...

Reserve Bank of India (RBI) governor Sanjay Malhotra has pulled up banks and financial institutions for masking customer ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

THE government’s handling of complaints and customer feedback has received a mixed review from the committee responsible for monitoring the effective use of public funds. A report from the Public ...

Join Lisa Bainham on Wednesday 19 March at 7pm as she explains how to navigate complaints, reviews and feedback with ...

Faced with a deluge of consumer complaints, India's central bank is urging financial institutions to embrace the ...

I belong to an organization that raises money for the less fortunate. Recently, I hosted an event to raise funds for children ...

Customers are much more likely to shun banking activities when they receive unsatisfactory support from the industry.

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

"Only 90 officers are responsible for 18 crore people," he quipped. The consumer rights body is well-regarded and has become increasingly popular among people for protecting their rights.

In the modern banking environment, customer satisfaction has become the cornerstone of success. Banks today face fierce ...