No matter how excellent your products or customer service are, complaints are inevitable in any e-commerce business. How you ...

The FSCA’s Conduct Standard for Banks requires banks to treat their customers fairly and that includes communicating with ...

Reserve Bank of India (RBI) governor Sanjay Malhotra has pulled up banks and financial institutions for masking customer ...

RBI Governor urges banks to prioritize grievance redressal to improve customer experience and trust, highlighting systemic ...

THE government’s handling of complaints and customer feedback has received a mixed review from the committee responsible for monitoring the effective use of public funds. A report from the Public ...

Join Lisa Bainham on Wednesday 19 March at 7pm as she explains how to navigate complaints, reviews and feedback with ...

Faced with a deluge of consumer complaints, India's central bank is urging financial institutions to embrace the ...

Customers are much more likely to shun banking activities when they receive unsatisfactory support from the industry.

Law firms handling conveyancing work have been urged to act now to ward off an expected surge of complaints from angry buyers ...

The HR and recruiting sector has ranked as the second best for customer service, according to new research. The ‘Customer ...

Supreme Court Chief Justice John Roberts' rebuke marks a growing Trump showdown with the judiciary. | Federal Reserve leaves ...

Omari claims Nelson Havi made a post on his social media handles that amounted to hate speech. He wants NCIC to act failure ...