Understanding cultural and regional nuances is crucial when identifying your ideal customer, especially in a global service ...

Being Customer Zero drives three critical transformations: product transformation, product integration and product confidence ...

AI can personalize experiences, predict behavior and take actions on a customer's behalf. But if your customer doesn't ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Sure, customers want the accuracy and speed that automation offers, but they don’t want to be forced into a self-service system that doesn’t meet their needs, says Jason Valdina, senior director of go ...

3. Predictive analytics: Staying ahead of customer needs The next frontier in CX is not just responding to customer needs, but anticipating them. This is where AI-powered predictive analytics comes ...

Panelists discuss how antifibrotic therapies for idiopathic pulmonary fibrosis (IPF) and progressive pulmonary fibrosis (PPF) slow disease progression despite challenges with cost, tolerability ...

Customer needs considering new smart grid technologies do not pre-exist but emerge in the markets. This paper identifies and engages lead users in service development based on possibilities created by ...

Learn how customer effort score reveals hidden friction points in your customer journey. Improve customer experiences by measuring and reducing their effort.