Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

While shifts in consumer shopping behavior and lower demand can cause stores to close, corporations often choose to shutter ...

Consumers often turn to online reviews to decide where to shop, eat or book services, but a new Tulane University study finds ...

Walgreens Boots Alliance announced in October 2024 its plans to close approximately 1,200 stores across the United States as ...

One of us, Patrick, witnessed this firsthand in 2003 while working as a pharmacy technician at Walgreens in a midsize West ...

"A game changer." Walgreens customer makes astonishing discovery after opening pill bottle: 'I'm going to have to go check my ...

As Walgreens goes private in a $10 billion buyout, experts weigh what private equity ownership could mean for pharmacy care.

LONDON--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that Brenntag and e& are the winners of its 2025 Customer-Obsessed Enterprise Award for Europe, Middle East, and Africa (EMEA).

Patricia Nalyanya, a customer experience manager educating small business owners on matters loans. [Photos, Juliet Omelo] In Kenya’s increasingly competitive financial landscape, banks and ...

“These agreements ensure our pharmacy customers will experience a smooth transition while preserving jobs for some of our valued team members.” ...

Whether you were in a boutique, in a hotel lobby, or even just on the phone, customer experiences could feel personal, thoughtful and genuinely helpful. Companies didn't just focus on getting ...

the Walgreens Boots Alliance CEO, said in a news release. “Sycamore will provide us with the expertise and experience of a partner with a strong track record of successful retail turnarounds.” ...