Indian markets have seen an exponential rise in investor registrations and grievances, largely driven by younger demographics ...

NERC has reported that electricity distribution companies (DisCos) across the country received 275,681 customer complaints in ...

A U.S. federal judge ruled Friday that the Trump administration must halt efforts to dismantle the Consumer Financial ...

A West Tisbury resident has filed a complaint against an Island fuel provider with the state attorney general’s office, claiming that his and other Islanders’ fuel tanks weren’t adequately filled over ...

Tysons-based Capital One Financial tops J.D. Power’s annual list of top banks in the mid-Atlantic for customer satisfaction for the second year in a row.

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Figures recently released by the Australian Financial Complaints Authority (AFCA) show that for the last six months of 2024, ...

The book identifies key pain points consumers face when shopping for outdoor recreation products based on industry research ...

In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted ...

A well-executed fraud and dispute resolution process serves as a loyalty litmus test, revealing the true strength of the customer relationship. Customers who feel valued, supported, and fairly treated ...

The utility redirects customer payments for gas service to its for-profit appliance business, drawing scrutiny from Minnesota ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...